{"id":11505,"date":"2022-12-07T13:57:46","date_gmt":"2022-12-07T12:57:46","guid":{"rendered":"https:\/\/old.hydewa.de\/?page_id=11505"},"modified":"2022-12-07T14:51:46","modified_gmt":"2022-12-07T13:51:46","slug":"support","status":"publish","type":"page","link":"https:\/\/old.hydewa.de\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1578645963284{padding-bottom: 15% !important;}&#8221;][vc_column]\n\t\t\t<!-- START Support REVOLUTION SLIDER 6.5.6 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_80_1_wrapper\" data-source=\"gallery\" style=\"visibility:hidden;background:transparent;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_80_1\" style=\"\" data-version=\"6.5.6\">\n\t\t\t\t\t<rs-slides>\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" data-key=\"rs-311\" data-title=\"Slide\" data-in=\"o:0;\" data-out=\"a:false;\">\n\t\t\t\t\t\t\t<img src=\"\/\/old.hydewa.de\/wp-content\/plugins\/revslider\/public\/assets\/assets\/dummy.png\" title=\"Hydewa 2021-2\" width=\"2560\" height=\"1000\" class=\"rev-slidebg tp-rs-img rs-lazyload\" data-lazyload=\"\/\/old.hydewa.de\/wp-content\/uploads\/2021\/09\/Hydewa-2021-2.jpg\" data-no-retina>\n<!--\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-80-slide-311-layer-3\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"xo:75px;y:m;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:105,86,65,40;l:96,79,60,37;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:19;font-family:'Roboto';\"\n\t\t\t\t\t\t\t><div class=\"revheadline\">Support<\/div> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-80-slide-311-layer-6\" \n\t\t\t\t\t\t\t\tdata-type=\"shape\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;xo:-732px,-604px,-458px,-95px;y:m;yo:-24px,-19px,-14px,0;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:20,16,12,7;l:0,20,15,9;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:1811px,1495px,1135px,803px;h:950px,784px,1100px,900px;\"\n\t\t\t\t\t\t\t\tdata-spike=\"r:bottom;rw:30%;\"\n\t\t\t\t\t\t\t\tdata-vbility=\"t,f,f,f\"\n\t\t\t\t\t\t\t\tdata-frame_0=\"x:left;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"sp:3000;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:15;background-color:rgba(220,0,0,0.9);\"\n\t\t\t\t\t\t\t> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-80-slide-311-layer-7\" \n\t\t\t\t\t\t\t\tdata-type=\"shape\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;xo:-672px,-554px,-420px,-259px;y:m;yo:-10px,-8px,-6px,-3px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:20,16,12,7;l:0,20,15,9;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:1211px,1000px,759px,770px;h:950px,784px,1100px,900px;\"\n\t\t\t\t\t\t\t\tdata-spike=\"l:bottom;r:top;lw:45%;rw:45%;\"\n\t\t\t\t\t\t\t\tdata-vbility=\"t,f,f,f\"\n\t\t\t\t\t\t\t\tdata-frame_0=\"x:right;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"sp:3000;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:11;background-color:rgba(255,255,255,0.8);\"\n\t\t\t\t\t\t\t> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-80-slide-311-layer-8\" \n\t\t\t\t\t\t\t\tdata-type=\"shape\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;y:b;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:20,16,12,7;l:0,20,15,9;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:2560px,2114px,1606px,990px;h:10px,8px,6px,3px;\"\n\t\t\t\t\t\t\t\tdata-vbility=\"t,t,f,f\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:25;background:linear-gradient(90deg, rgba(220,0,0,1) 0%, rgba(220,0,0,1) 33%, rgba(255,255,255,1) 100%);\"\n\t\t\t\t\t\t\t> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-80-slide-311-layer-14\" \n\t\t\t\t\t\t\t\tdata-type=\"shape\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;xo:-732px,-604px,-458px,-95px;y:m;yo:-24px,-16px,-12px,0;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:20,16,12,7;l:0,20,15,9;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:1811px,1495px,1135px,803px;h:950px,784px,1100px,900px;\"\n\t\t\t\t\t\t\t\tdata-spike=\"r:bottom;rw:35%;\"\n\t\t\t\t\t\t\t\tdata-vbility=\"f,t,f,f\"\n\t\t\t\t\t\t\t\tdata-frame_0=\"x:left;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"sp:3000;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:14;background-color:rgba(220,0,0,0.9);\"\n\t\t\t\t\t\t\t> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-80-slide-311-layer-15\" \n\t\t\t\t\t\t\t\tdata-type=\"shape\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;xo:-732px,-604px,-458px,-95px;y:m;yo:-24px,-19px,-14px,0;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:20,16,12,7;l:0,20,15,9;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:1811px,1495px,1135px,803px;h:950px,784px,1100px,900px;\"\n\t\t\t\t\t\t\t\tdata-spike=\"r:bottom;rw:40%;\"\n\t\t\t\t\t\t\t\tdata-vbility=\"f,f,t,f\"\n\t\t\t\t\t\t\t\tdata-frame_0=\"x:left;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"sp:3000;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:13;background-color:rgba(220,0,0,0.9);\"\n\t\t\t\t\t\t\t> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-80-slide-311-layer-16\" \n\t\t\t\t\t\t\t\tdata-type=\"shape\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;xo:-732px,-604px,-458px,-95px;y:m;yo:-24px,-19px,-14px,0;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:20,16,12,7;l:0,20,15,9;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:1811px,1495px,1135px,803px;h:950px,784px,1100px,900px;\"\n\t\t\t\t\t\t\t\tdata-spike=\"r:bottom;rw:45%;\"\n\t\t\t\t\t\t\t\tdata-vbility=\"f,f,f,t\"\n\t\t\t\t\t\t\t\tdata-frame_0=\"x:left;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"sp:3000;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:12;background-color:rgba(220,0,0,0.9);\"\n\t\t\t\t\t\t\t> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-80-slide-311-layer-17\" \n\t\t\t\t\t\t\t\tdata-type=\"shape\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;xo:-672px,-554px,-420px,-259px;y:m;yo:-10px,-8px,-6px,-3px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:20,16,12,7;l:0,20,15,9;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:1211px,1000px,759px,770px;h:950px,784px,1100px,900px;\"\n\t\t\t\t\t\t\t\tdata-spike=\"l:bottom;r:top;lw:50%;rw:50%;\"\n\t\t\t\t\t\t\t\tdata-vbility=\"f,t,f,f\"\n\t\t\t\t\t\t\t\tdata-frame_0=\"x:right;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"sp:3000;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:10;background-color:rgba(255,255,255,0.8);\"\n\t\t\t\t\t\t\t> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-80-slide-311-layer-18\" \n\t\t\t\t\t\t\t\tdata-type=\"shape\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;xo:-672px,-554px,-420px,-259px;y:m;yo:-10px,-8px,-6px,-3px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:20,16,12,7;l:0,20,15,9;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:1211px,1000px,759px,770px;h:950px,784px,1100px,900px;\"\n\t\t\t\t\t\t\t\tdata-spike=\"l:bottom;r:top;lw:55%;rw:55%;\"\n\t\t\t\t\t\t\t\tdata-vbility=\"f,f,t,f\"\n\t\t\t\t\t\t\t\tdata-frame_0=\"x:right;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"sp:3000;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:9;background-color:rgba(255,255,255,0.8);\"\n\t\t\t\t\t\t\t> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-80-slide-311-layer-19\" \n\t\t\t\t\t\t\t\tdata-type=\"shape\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;xo:-672px,-554px,-420px,-259px;y:m;yo:-10px,-8px,-6px,-3px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:20,16,12,7;l:0,20,15,9;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:1211px,1000px,759px,770px;h:950px,784px,1100px,900px;\"\n\t\t\t\t\t\t\t\tdata-spike=\"l:bottom;r:top;lw:60%;rw:60%;\"\n\t\t\t\t\t\t\t\tdata-vbility=\"f,f,f,t\"\n\t\t\t\t\t\t\t\tdata-frame_0=\"x:right;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"sp:3000;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:8;background-color:rgba(255,255,255,0.8);\"\n\t\t\t\t\t\t\t> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-80-slide-311-layer-25\" \n\t\t\t\t\t\t\t\tdata-type=\"shape\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;y:b;yo:-3px,-2px,-1px,-12px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:20,16,12,7;l:0,20,15,9;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:2560px,2114px,1606px,990px;h:10px,8px,6px,3px;\"\n\t\t\t\t\t\t\t\tdata-vbility=\"f,f,t,t\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:24;background:linear-gradient(90deg, rgba(220,0,0,1) 0%, rgba(220,0,0,1) 33%, rgba(255,255,255,1) 100%);\"\n\t\t\t\t\t\t\t> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-80-slide-311-layer-55\" \n\t\t\t\t\t\t\t\tdata-type=\"image\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;y:b;yo:50px,41px,31px,19px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:20,16,12,7;l:0,20,15,9;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:100px,82px,62px,38px;h:89px,73px,55px,33px;\"\n\t\t\t\t\t\t\t\tdata-actions='o:click;a:scrollbelow;sp:1000ms;e:power1.inOut;'\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tdata-frame_hover=\"m:true;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:26;cursor:pointer;\"\n\t\t\t\t\t\t\t><img src=\"\/\/old.hydewa.de\/wp-content\/plugins\/revslider\/public\/assets\/assets\/dummy.png\" alt=\"3 wei\u00dfe Pfeile Icon von Hydewa\" class=\"tp-rs-img rs-lazyload\" width=\"445\" height=\"395\" data-lazyload=\"\/\/old.hydewa.de\/wp-content\/uploads\/2020\/02\/hydewa-icons-weisser-pfeil.svg\" data-no-retina> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n-->\t\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t\t<rs-static-layers><!--\n\t\t\t\t\t--><\/rs-static-layers>\n\t\t\t\t<\/rs-module>\n\t\t\t\t<script type=\"text\/javascript\">\n\t\t\t\t\tsetREVStartSize({c: 'rev_slider_80_1',rl:[1241,1024,778,480],el:[900,768,960,720],gw:[1240,1024,778,480],gh:[900,768,960,720],type:'standard',justify:'',layout:'fullwidth',mh:\"0\"});if (window.RS_MODULES!==undefined && window.RS_MODULES.modules!==undefined && window.RS_MODULES.modules[\"revslider801\"]!==undefined) {window.RS_MODULES.modules[\"revslider801\"].once = false;window.revapi80 = undefined;if (window.RS_MODULES.checkMinimal!==undefined) window.RS_MODULES.checkMinimal()}\n\t\t\t\t<\/script>\n\t\t\t<\/rs-module-wrap>\n\t\t\t<!-- END REVOLUTION SLIDER -->\n[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>Customer service is a top priority for us<\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p>Satisfied customers are crucial to the success of a company.<\/p>\n<p>That is why we try to invest in excellent customer service and have also given it a corresponding priority.<\/p>\n<p>The satisfaction and many years of trusting cooperation with our customers show us every day how worthwhile this investment is.<\/p>\n<p>If processes are unclear or problems need to be solved in a straightforward manner, our employees are always happy to provide assistance by telephone or in person on site.<\/p>\n<p>We are also happy to offer training and instruction on the installation of our systems on request. Please do not hesitate to <a href=\"https:\/\/old.hydewa.de\/en\/contact\/\">contact us<\/a>.<\/p>\n<p>We also appreciate constructive feedback and thus the possibility to further improve our offers.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h3>Frequently asked questions<\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;9011&#8243; onclick=&#8221;custom_link&#8221; link=&#8221;https:\/\/old.hydewa.de\/en\/frequently-asked-questions\/&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h3>Downloads<\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;9209&#8243; onclick=&#8221;custom_link&#8221; link=&#8221;https:\/\/old.hydewa.de\/en\/downloads\/&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h3>Career<\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;9603&#8243; onclick=&#8221;custom_link&#8221; link=&#8221;https:\/\/old.hydewa.de\/en\/career\/&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h3>Environment<\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;9609&#8243; onclick=&#8221;custom_link&#8221; link=&#8221;https:\/\/old.hydewa.de\/en\/environment\/&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1578645963284{padding-bottom: 15% !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] Customer service is a top priority for us<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support - Hydewa<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Hydewa\" \/>\n<meta property=\"og:description\" content=\"[vc_row css=&#8221;.vc_custom_1578645963284{padding-bottom: 15% !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] Customer service is a top priority for us [\u2026]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/old.hydewa.de\/en\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Hydewa\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-07T13:51:46+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/old.hydewa.de\/en\/support\/\",\"url\":\"https:\/\/old.hydewa.de\/en\/support\/\",\"name\":\"Support - 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